![]() ![]() If your order was shipped using alternative methods, please contact us at 1.800.510.9392 or at do I do if I some of my items are broken or damaged when I receive them? You can then go to the UPS website and track your package. Please email us at or call us at 1.800.510.9392.Īs soon as your order is shipped, you will receive an email from Salina Glass with a UPS tracking number. Yes, if you are ordering more than 250 pieces we may be able to arrange a special price by shipping your order via Truck. Is it Possible to call for a special freight quote? If a different method is necessary to ship your order, we will contact you prior to production. On orders less than 250 pieces, we usually ship via UPS. Please remember that delivery time is the total of both proofing time, production time and shipping time. ![]() If you have a specific "in-hands" date, please ensure that there is adequate time before you opt for a normal production timeline. ![]() This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. The estimated normal production time is 5-10 business days after receipt of order. How long will it take before I get my order? After having done so please fax us the appropriate New York state tax exempt form and we will refund the tax portion of your purchase to your credit card. BOX 523, Cazenovia, NY 13035.įor those of our customers that are tax exempt from this purchase we ask that you place your order through the website as ussual. PLEASE BE SURE that you DO NOT go through the shopping cart to place your order as it will not have the same order number. ![]() Once your order has been processed, you will be sent an email with your invoice. Yes, you can pay by check also.Again, just download our PDF order form, fill it out and mail it us along with your check and artwork to process your order. Simply download our PDF order form, fill it out and mail it along with your payment method. What if I don�t want to use my credit card on the internet? If you do not wish to receive any promotional offers from Salina Glass, send an email to and you will be removed from our mailing list. At some point, we may email you about specials or any other discounts that may be available. Any information regarding your order/s (confirmation numbers, tracking numbers) will be sent to you via email. We request email information solely for the purposes of communication with you. Salina Glass does not sell or rent any customers personal information to other businesses. Salina Glass takes every possible precaution to ensure that your shopping experience with us is safe,using SSL (Secure Socket Layer) encryption, to keep your information private as secured as possible. Is there some kind of security software to protect my information? Salina Glass is secured via Secure Socket Layer, a communications protocol used for protecting your personal and payment information. We take pride in superior customer service and quick delivery and hope that you will make Salina Glass your one-stop shopping site for drinkware. There are no middlemen involved therefore when you shop at Salina Glass, you are buying directly from the supplier. We are one of the oldest and largest factory-direct decorators of ceramics and drinkware in the USA & Canada. ![]()
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